Mary Branscombe (marypcb) wrote,
Mary Branscombe
marypcb

Virgin customer service win

All this travel is hard on the luggage: the sports bag we stuff into the suitcase to fill with what we acquire (books, mostly) arrived at Heathrow with one less handle than it had in New York. we stopped to tell Virgin mainly because I wanted them to shout at the baggage handlers and stop them doing it again - and the nice man went to the cupboard and pulled out a new suitcase for us. Southwestern did the same in Vegas a couple of years back and it's the same kind of great customer service. Last time the same thing happened on BA they gave us a damage code to give to our insurers and the excess makes a claim pointless. Go Virgin!
Tags: rant, travel
Subscribe

  • My tweets

    Sun, 13:31: RT @ mtarral: libmicrovmi now has an official Windows release https://t.co/hpf5bh1wn9 Bundled drivers: - VirtualBox (icebox) -…

  • My tweets

    Sat, 14:45: Assume breach/zero trust is the same 'protect the data not the device/boundary' I've been writing about since Windows 8…

  • My tweets

    Fri, 13:34: RT @ DavidHenigUK: I recall hearing this gradual shift of staff out of the UK under European regulatory pressure predicted in 2017.…

  • Post a new comment

    Error

    Anonymous comments are disabled in this journal

    default userpic

    Your reply will be screened

    Your IP address will be recorded 

  • 0 comments