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My friend Peter asked me over lunch on Sunday how Simon and I advertise our blogs, because he's starting to blog more and wondered how to attract readers. Peter gets a page on Wikipedia and he's interesting to read (go argue with his latest post about whether Linus supports DRM), but he noticed that the post he wrote that got picked up on Boing Boing got a lot more comments than other, very similar posts (indeed, when you search for him on Google, you get, in order, the Wikipedia link, a ZDNet blog, his Linked In Profile and a link to just that post).

'I don't bother with SEO,' I said; 'I'm mostly talking to people who are already listening.' Which probably indicates a certain lack of ambition. SE-what, he replied? Well, now I can point him at the SEO-by numbers explanations in this blog on IT Pro, which sums it up as lots of links, phrases people will search for and keep the sentences short so the spider can understand them. There's a company raising venture capital on the basis of promoting link journalism, where you annotate links to other online articles to synthesise the evidence and put your own view in context (kind of an accessible annotated bibliography). And the blog also links to a superbly subtle column by Charlie Brooker for The Guardian that criticises the practice of shoehorning in irrelevant mentions to Britney Spears and Angelina (and of course, in the process, includes them often enough to squeeze out the very Google juice he's decrying).

The comments seem to rather miss this parodic point and criticise the column for being too ivory tower. 'No one is stopping you from having a beautifully crafted article that no one can find,' says one but then claims we need to optimise the superior content to make it stand out from the masses. Quite how pumping it up with the same search steroids will do this, I'm not sure. I  know SEO works well enough for people to pay for it, but much of it strikes me as the Emperor's New Clothes of the Web. If everyone with a site on topic X optimises it with the right keywords, how will any one of them stand out? And isn't it actually about making it easier for us to stop assessing the value of sources ourselves, to stop seeking out good writers and just listen to what shouts the loudest and flashes the brightest?

Very little writing is pure, self-indulgent art - except, ironically, blogs. Anything that's written for publication has to make a point, fit a format, reach a reader (yes, alliteration and metaphor help). The length of fiction - flash, short, novella, novel, series - dictates both the depth of plot and character and the structure of scene and climax. News stories have to read from the top and cut from the bottom so you can fit what matters on the page at the last minute - call it a dying art, but more people in the UK read UK newspapers on paper than online. Sidebars and other page furniture break up a magazine article; they're called page entry points because they can get you to start reading, but they can also give you a break from following the thrust of the article and let you absorb it before you return to reading. Any piece needs to speak to its audience; if I pick up a romance, I'm not after the gritty, indulgent gore of true crime. So you can't say 'it's art, I shouldn't have to care about the demands of commerce or prostitute my pure writing to structure'. But much SEO structure is banal and reductive and lazy and lowest common denominator in a way that other writing structure strictures aren't.

What about good SEO structure? Probably, I've seen it and not known I was seeing it. Maybe, like any other writing craft, ars est celare artem.

Mobile search, mobile work

  • 24th Jul, 2007 at 7:11 PM
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Two pieces up on Tom's Hardware today; mobile search and mapping tools and a notebook buying guide - so you could pick the notebook you want and get directions to go buy it ;-)

When you're on the move, do you want to search the Web the way you would on a PC, or rather look for what's around you? Sometimes you'll want to look up a Web page and read it, but often you want to know more where a movie is playing rather than who was in it, where to get good sushi rather than how to make it, and how long it will take to get to the theater after you've eaten. Read the rest of Simplifying Mobile Search...

Need a bigger screen? Thin and light or mobile workstation, basic budget or high-powered business features, Macs or tablet PCs; today we’re going to tell you how to choose the right notebook for whatever you need. We’re going to go through business, general-use, budget, gaming, ultra-portable, tablet and Mac laptops to show you what to look for and offer some suggestions. Pick the Perfect PC for You...

Your error report has an error

  • 13th Jul, 2007 at 4:56 PM
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It's hard to find news on Live Search Local - the Microsoft phone search app - by searching on Google. One thing you do find is a page saying you can report local listings to such-and-such an email address. Which bounces.

Bad Microsoft. NO BISCUIT!

Make Vista search mapped drives

  • 27th Feb, 2007 at 7:16 PM
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My beloved Toshiba Portege R100 is dying: the cse cracked in [info]tanais's hand so I can't plug in headphone or microphone connectors or turn the wireless on and off any more, and now it keeps crashing with either hard drive failures or NTFS.SYS STOP errors (where the hard drive driver fails to cope with the hard drive failing). Losing the integrity of the case may be part of the problem; the duct tape isn't enough! Until I can buy the delightful new R400 I'm using an HP as my main laptop so I've been tweaking the Vista installation. Out of the box, Microsoft doesn't let Vista search network drives - but then Windows Desktop Search for XP doesn't do it out of the box either. The add-on for both is here - along with an add-on to search Internet Explorer history files.

Microsft's official stance has been that searching remote drives slows things down too much; they have to fix that when Windows Home Server comes out. There's still no option to snooze or restart indexing in Vista the way you can in XP: a little too nanny-knows-best alas.

Finding my articles on the FT

  • 27th Feb, 2007 at 3:56 PM
full steam ahead
Many of the pieces I write for the FT are only available to subscribers (and people who buy the pretty pink paper as atoms): they move out and behind the paywall at intervals, so linking to them isn't always useful. Last time I tried to link to a search for my name on the site, the search URL was only useful for the current session, but it seems to work a little better today. If you could click on the link below and let me know if you see a page full of Articles Wot I Wrote, I'd be most grateful.

http://search.ft.com/search?queryText=mary+branscombe&aje=true&dse=&dsz=

In other news I'm finally out of bed but not really back up to speed - still coughing a lot and not really running on all cylinders brainwise; reading and watching the brainrotter are about my limit.

My Financial Times articles

  • 8th Jun, 2006 at 1:37 AM
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EDIT I've found the FT search and they aren't alas nice clean re-usable URLs. Click here and you still have to choose Modify search, and set the drop-downs to Search this journalist and Last 6 months to see my articles for the FT, most of which are free to click though some require a subscription.
pink with a yellow brush
There are two search boxes in my Windows XP taskbar. There's the Windows Desktop Search bar, which helps me find documents on my PC; I also use it to type URLs into and to get to specific LJ and flickr users because it's easy to create shortcuts for regular expressions in URLs. Then there's DQSD which searches Google, tells me the day and date without making the toolbar three lines high (I use this about as often as I do Web search because it's more in my line of sight than the fancy clock on the wall), lets me do basic sums and comes with several regular expressions for looking up things like currency conversions. I haven't set up my own DQSD regexps because I'd have to code them in XML and life is considerably too short. There's not enough overlap to get rid of either of them. Lucky I have two 17" LCDs side by side then...

More event sites: AllConferences to Zvents

  • 21st Feb, 2006 at 1:48 PM
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Ever since [info]sbisson ranted about the poor adoption of universal event formats, I've been keeping an eye out for calendar sites that list events and I've found a couple more. I don't think they're going to compete with Upcoming.org or Eventful because they're much more focussed.

zvents is very pale-blue-and-orange-with-white-space Web 2.0, similar to Eventful: I'm seeing this look a lot at the moment. Unlike , it only covers the Bay area. You can search by events, venues, tags, groups or people, and when you get the results you can switch the list to a map view or a calendar view. With a lot of results the map and main calendar view show you the number of results rather than the individual events, but you can get a 1 day, 3 day, 7 day and 30 day view as well. Here it's the guided tours that dominate rather than the bookstore events, but when you get down to individual events they're very well presented with maps, times, repeat events, similar events, other events at the same venue... More useful details than Eventful.

AllConferences has a hierarchical drill-down of categories and an advanced search, though you can only search by one condition and picking March 2006 without a date produces events from June 2004 as well. There are conferences going back to 2001 and those are what you see when you search by City; the general search box does a better job. Look here for commercial and academic conferences.

These sites tend to be better for finding a specific event on a specific day than browsing through the possibilities for a longer period of time. For that, I want to be able to start with a large pool of results and filter them. The best filtered view of search results I can think of - and it has deficiencies still - is the hotel map view in Expedia; you can zoom in on the map to refine the list of hotels, or remove hotels from the list to clear them from the map view. I'd like the same for events; let me zoom in to an area, or a category of events, or a smaller date range, or to a time range across several days (what's on every evening next week?). Let me remove all the sports events and everything that's recurring rather than a one-off and trim down from any day in March to just these 9 days. It's all about underlying hierarchies of logical units: know that a week is a logical unit of a month, know that Kirkland is within the greater Seattle area. Some of this you can do with a folksonomy, but a categorised hierarchy is going to help for geography, discrete units (today/tomorrow/this week/next week/this month/next month/this year) and distinguishing between broad tags (music) and specific tags (baroque). Organic tagging can define a problem space, but it doesn't structure it well.

Do we have these kind of detailed schemas for describing not just the obvious properties of events (date, time, venue, organiser etc) but also the range of values so we can build the filters?
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It lists far fewer events than the other event sites I've come across, but the Webtowns section of the Seattle Pos- Intelligencer site has wonderfully specific information for all the districts of the Pugent Sound area from Algona to Yarrow Point. You get concerts, art shows, readings at the local library, cinema listings, restaurant reviews, census data, traffic camsrelevant news stories and a possted history of each area - all on the same page or as links when there's too much detail to show. You can add events to your calendar . Classified ads from each area too, to tick another Web-2.0-ecommerce box. This is one of the nicest local information sites I've found.

Blogs as a resource

  • 19th Feb, 2006 at 6:44 PM
full steam ahead
For any big conference or product launch, Microsoft's PressPass area for journalists will have a virtual press room with press releases, Webcasts or transcipts of the keynotes and other useful information. I spotted something new in the VPR for the recent RSA conference: a blogroll for several of the Microsoft teams and spokespeople who were presenting at the conference. There's a huge amount of information in the blogs that people at Microsoft write; nice to see them being presented as a source.

Calendar sites: eventful.com

  • 19th Feb, 2006 at 6:35 PM
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Researching a piece on InfoCard, the identity metasystem and the laws of identity and catching up on Kim Cameron's IdentityBlog, I spotted a familiar name; there are some people I keep coming across in the industry and Sam Sethi is one of them. Tracking him down led me to another calendar site, www.eventful.com. Again it's metadata slice and dice, with an emphasis on venues as much as events, so I can see what's on at the Mountain View Computer History Museum. Interesting, but unsatisfying. The search does better on CA than California - I think they should be a synonym. I'd like to see more grouping within results. It comes up with 4330 events in California for March; I'd like to be able to explore those by week or day or geographical region or event type or other finer grain information rather than just sorting them and paging through them a dozen at a time. There's a good mix of events though it's rather flooded with recurring events at Borders & Barnes and Noble. The tag cloud on the front of the site makes it look teen-oriented, I'm not sure what criteria the 'Sort by relevance' uses and my impression is 'interesting information, not enough tools '. When I'm browsing rather than searching, I still need to be able to narrow things down. I can't quite find the kind of events I want; the tag cloud is a mix of high level and low level and I suppose the fact that it doesn't make it easy to find the broad groupings of events I'm after may mean that the site doesn't have events of the kind I'm after (neat, mainly technology-oriented things to do in California in the first half of March).
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A few years ago I joined in the Small World six degrees of separation experiment, where you try to get in touch with other volunteers via the people who the people you know think might know the people they know. My attempts all failed at the third or fourth hop because busy people who haven’t volunteered for a social experiment don’t put a lot of time into finding the next likely candidate.

Scoble’s suggestion for getting attention by gaming the blog search system (and testing out blog search) with a nonsense word like Brrreeeport makes me think of what the researchers said about weak links (people you don’t know very well) providing good connections to people you don’t know at all. People who comment in your journal might be people you know well (more likely on LJ because of the community feel) but often they’ll be weak links. The Mexican wave of people shouting Brrreeeport will showcase lots of people who read Scoble and if the post they create is more than just referencing the word Brrreeeport it might get people to click through to them, or to pick the meme up from them. But blogging feels more like a meritocracy than an oligarchy to me; as long as people can find you, they’ll read you for what you say, not who you know.
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Out here in the real world, I want the address, a map and directions as well, ideally from a GPS because I'd rather do my serendipitous exploring without the stress of getting lost and being late. In the digital world, I don't want directions: I want the address for the content I'm after. Show me, don't tell me. If there's a two-minute section in a video that covers what I want, I don't want all 93 minutes and the instruction to fast-forward 47 minutes and 15 seconds. I want the computer to do the scut work. If there's an event, I don't want to get sent to your calendar with instructions to scroll forward to March 20th, I want to go straight to the page. Don't point me at three weeks worth of discussions about the next project, link straight to the message where everyone agrees on the project spec. If I find what I want quickly then I'll have time to browse around and enjoy serendipity, but don't make me go through a maze if I don't want to.

To be able to give a user the address of the exact information they want means breaking down monolithic content like video streams and calendars and forum threads. And that means thinking about how things are indexed, and they they're presented. When Blinkx finds a video that matches what you're searching for it could send an offset to start the video playing at the right point - but content owners don't like that because they've put the ads that pay for their service at the beginning of the video. Too many groupware systems give you a link for the calendar, not a link for individual days or events in the calendar. And if a link to a forum comes up in a search you'll usually find yourself at the first post in the thread rather than the relevant post - the whole thread has been indexed rather than the individual posts.

What's the logical addressable unit of content? It's going to vary depending on the content type, but as a consumer I'm going to want more granularity than the producer expects. Often, there's a fragment of information that's exciting or interesting that I want to share rather than pointing someone at a whole work; I'm hoping they'll find the whole thing interesting, but it's the snippet I think will catch them. The smart content provider will see value in letting me push people to the interesting bit in the hope they'll want to see more rather than forcing people to sit through all of it. Addressability might look like losing control - actually it's giving both publisher and visitor finer grained control.

Tag clouds or treemaps?

  • 18th Jan, 2006 at 7:19 PM
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I find tag clouds a bit irritating because I want to use tags to navigate and while the size tells me what's interesting, most common isn't often my measure of interestingness (side question: what's the real abstract noun for that?); I especially dislike dynamic ones that wiggle the tags to size when I hover over them because I like predictable interface behaviour; I build muscle memories for how to run common commands and non-deterministic interface behaviour messes with that. Metadata about metadata? Useful but you can present it better.

I love treemaps; they're such an elegant representation of both the information itself and the value of the information. A couple of weeks ago I mentioned Netscan - the Microsoft Research tool that creates treemaps of Usenet groups. Looking for a nice graphical display of disk space information I found the free WinStatDir which linked to a history of treemaps that revealed they were developed to show disk usage patterns! And that linked to the rather lovely newsmap which could easily be the only way I'll ever want to read news again: the output of Google News as a treemap. Now if only I could pipe the feed of my choice into it: I'd like to use this as an interface for BBC News or CNet or The Onion...

The thread that binds the Net

  • 5th Jan, 2006 at 8:04 PM
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"never mind the dotted quad, it's the thread that binds the Net together." For years I've been saying of online success that people come for content and stay for community. I've just had a long and fascinating conversation* with Marc Smith of the Microsoft Research Community Technologies Group, nominally about the SNARF email triage tool and actually about the value and finite availability of attention, the value of interaction and current steps in detecting, visualising and using human relationships digitally. Ironically, talking about a tool that helps you with triage turned into a conversation that's sent me off in a lot of interesting new directions. I want to go to the Smithsonian folk music archive and find the songs from the first generation with choruses about how much people hate their cold, draughty, won’t-start-keeps-stopping, slow, dreadful, won't last wonderful new cars.

Marc is behind Netscan - software that measures and maps social spaces like Usenet; they're planning to turn it into a community reputation tool that could work for any threaded social space. Picturing Usenet - an article from the group in the Journal of Computer-Mediated Communication - has lots more visualisations and identifies various online personality types: questioners, answer people, trolls, locals, cynics, conversationalists... The treemaps that they produce apply to any hierarchical information - like the classic sales territories so many people track in Excel - so the Microsoft Treemapper with Excel Add-In they've made available could be handy.

Computers have the ability to slice, dice, drill and map so much data from the information we store of them and the monolithic way so much information is presented is a real waste. After playing with the colour categories and To-Do tags in Outlook 12 and the visualisation of conditional formatting in Excel 12, I'm rather hoping that 2006 could be the year of data visualisation. Marc mentioned the ClearContext Inbox Manager as a way of getting Outlook 12-style goodness now, and I notice it works with ActiveWords which I must make time to play with (I got distracted by being able to use shortcuts in the Windows Search deskbar to get verbs - so I can type lj or flickr and a username to jump straight to someone on either service).

I'm now looking forward to the two new versions of SNARF we'll get this year and the new features planned for them... luckily for me, some of the things I thought it would be neat to see (like tagging people who matter to me irrespective of the statistics of our email exchanges) are already on the list.

*best parts of my job, the conversations

**SNARF and the Treemapper have their own pages but they're also on http://research.microsoft.com/research/downloads/default.aspx -another of those interesting places to browse through. GroupBar is available there (a tool for grouping and managing windows for large desktops), as is the Search Result Clustering Toolbar for grouping search results into topics...

Bad data or bad mapping?

  • 8th Dec, 2005 at 3:54 PM
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Google maps knows where the Space Needle is. Windows Live Local puts it four streets away from the tower at 203 6th Avenue North because that's the street address for the business. It also places the Seattle Center Space Needle about 300 yards to one side of the actual structure; that's the nearest building so it's probably where the official 400 Broad Street address actually is. I wonder if the exposure of mapping ites will make businesses think more about getting their address data right so customers can find them. The aerial view also labels the Space Needle structure (twice in fact; it does the same for both sides of the memorial stadium). That's a lot more information, and it's accurately represented, and the tools for seeing the bird's eye view, putting the details of the address in a pop-up box on the map and creating pushpins are easier to work with than the minimalist Google information in the search results (for me at least). The aerial view even has arrows for the direction of one-way streets.

And my usual complaint about Windows Live: all US all the time. If I search for London Eye, I get an eye clinic in Kentucky - and an advert for the South Bank. OneCare Live doesn't show up to anyone outside the US. I have no idea when non US applications will get to try Windows Live Mail. Guys: the Internet crosses national boundaries. The Internet business model isn't the only thing that matters here.

Getting a bargain

  • 8th Dec, 2005 at 12:15 PM
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Want to be as picky at the theatre as you are on a plane? The London theatre and concert equivalent of seatguru.com, theatremonkey.com has a cheesier design but it also has seating maps for the majority of theatres. The official Albert Hall box office site lets you see the section your ticket is in but not where within that section you are; this has row and seat numbers, colour-coded by quality.

NB Fixtureferrets sounds similar but it digs out all the 3 for 2, BOGOF, 2 for £5 and other price reductions at the supermarkets. I'm not sure spending £300 on fuel to get a £5 Morrisons voucher is a bargain and I don't want Bernard Mathhews frozen turkey breast steaks at any price but I am tempted by the reduction on Caol Isla whisky at Waitrose (and maybe the 3 for 2 Ame for the morning after)...

Local, global or online?

  • 1st Dec, 2005 at 11:53 AM
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Is this blog a UK site? I'm in the UK (well, most of the time) but the server isn't, so no. Is Simon's IT PhaseChange blog a UK blog? By the same reasoning, no. Which means that Seekport - which has just announced it's added blog search for UK and European blogs - doesn't find us. It doesn't let you look for blogs specifically thought it marks them in the results with an icon, and it finds www.sandm.co.uk and a few of my writings - including the sadly defunct www.aboutfood.co.uk and the page for sending my piece for Computing about the telco market in 2003 After the dotcom hype comes the consolidation to a friend, but not the actual article itself, and a single Guardian feature.

Should it find our blogs because we're UK bloggers on an international site? (rhetorical!) How many UK bloggers use LJ, or Blogspot, or Blogger, or MSN Spaces, or WordPress &etc? I'm guessing it's a fairly high proportion. Sites like Technorati don't discriminate against group blogging sites - Dave Sifry says he likes them because the HTML is cleaner! - so you can find LJ blogs through tools that specifically search blogs. Finding UK and European blogs is a good feature - because while for blogs I don't usually care where you are if I respect what you say if I'm interested in, say, Dell customer service I'd rather hear UK horror stories than US Dell Hell. But it's going to take a lot more work to spot what's a UK blog, not just a UK hosted blog.

Ego surfing

  • 16th Nov, 2005 at 2:47 PM
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I was looking for when I wrote about Office metadata last, which took me to the Guardian site. Not only did I spot the nice new search, but I found that my piece on USB security had slipped into print without my noticing. Checking on Google found some features I had forgotten I'd written, like looking at the print costs for inkjet and laser. I also spotted that my Office column for PC Advisor is being syndicated in PC World Australia.

poetic weather

  • 12th Oct, 2005 at 11:36 AM
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I'm off to Belgium for the night and while the weather in Antwerp is easy to find, I had to look harder for a site that covers Kontich. www.accuweather.com finds it and offers very deailed forecasts, but the phrasing reminds me of the spam I got this morning that I felt called up to declaim in Shakespearian style, whereupon the nonsense proved to have a lovely rhythm. So is "Times of clouds and sun with a shower" what the Met Office is asking weather forecasters to avoid?
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Not as often as I ought to, I remember to check out the Microsoft Sandbox for toys that aren't released as products but have versions you can play around with. Netscan is a way of exploring Usenet groups to see what's new, what's popular and where you could go to discuss a particular subject - which I like because it's nice to see Usenet is still going. after all, you met such nice people there! But what I like most is this tree map showing the newsgroup hierarchy, sized by posting volume and colour-coded by increase and decrease in volume. There are historical snapshots so you can go back and see that in October 2000 people where talking about more and more things more and more every month. I'd like to see the maps animated to show the change over time ;-)

self-referential: see...

  • 11th Sep, 2005 at 10:39 PM
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This made me laugh.
"Speaking of search, lots of debate goes on around MS-land about which search engine is the most accurate. In an effort to put an end to the debate, I did a search for "search" on various engines to see which engine gets returned most often. Here are the results:
MSN returns Google as the first result.
Google returns AltaVista at the top
AltaVista returns MSN Search first (actually after CNET Search, but seriously.)
Incidentally, all of them, except Yahoo itself, return Yahoo at least somewhere on the first page."
http://spaces.msn.com/members/IMUnplugged/Blog/cns!1pgy10AlQ0hE5KLSedeFRuZA!731.entry

I checked; modestly, Google is the third result after Altavista and Lycos, followed by My Excite... it puts Search Engine Watch on page 1 but MSN Search is on page 3. Hmmmmm

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