The last time this happened, I noticed the difference between how different banks and issuers handled this. First Direct handled it without any fuss, as did Nationwide and Alliance & Leicester. Egg said they would not take the money and then did, promised to refund it immediately (over £5,000 because it was over the Christmas break) and didn't; I was very grateful to First Direct for asking why I was asking about the same transaction every day and revoking it under the Direct Debit Guarantee on the spot. It took weeks to get back the lost interest and overdraft charges involved.
This time, MBNA said they will take the money and refund on a later statement even though the direct debit payment would not be raised for a couple of days; First Direct said if it was their credit card either they would not take it or they would refund it as soon as they could. What do other banks do? If you've found fraudulent transactions and you'd like to share your experiences at how it was dealt with, please do (and I've never asked this before, but please do pass this on to your friends list if you feel it's appropriate - I think a wide sampling of responses could be useful to quite a few people. I currently have the poll and responses set as public: if you feel the responses should be private, do say in a comment and I will change them and publish a summary instead). Thanks...
Poll #1304161 Credit card fraud
Open to: All, detailed results viewable to: All, participants: 37
Have you suffered from credit card fraud?
Who noticed the fraud?
View Answers
I saw it on my statement
15 (51.7%)
My credit card provider asked me about it 11 (37.9%)
My credit card provider blocked my card because of it 14 (48.3%)
Which credit card provider is responsible - if you're happy to say
Did your credit card provider charge you for the fraudulent transactions?
View Answers
No, they took them off the bill 19 (65.5%)
Yes, but they refunded the charge within a few days 4 (13.8%)
Yes, and they didn't refund the charge until the next statement 6 (20.7%)
Profile
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marypcb- Mary Branscombe
- Simon & Mary
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- tanais : Not had any fraud yet [+0]
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Comments
Last time was Egg, I spotted the charges. But Egg's driving me mad now because they keep ringing me to verify trivial payments (one of £11.50, one of £20, that sort of thing).
I half believe my refund may be what triggered a change in Egg's t&c's a few years back because it came very quickly after it and direct debit runs a two strikes rule
I had a company NatWest business card used to download a couple of PAGES of iTunes. I never use it. But the bank didn't noticed until I harumphed. Took a week or two but they did credit back all the fraudulent charges.
Egg *often* phone to check. Today I bought somethign from a USA site and the phone was ringing before I finished saving a copy of teh confirmation page. This is good. But when Liz uses her Egg card abroad, they phone HERE to check, and of course if she *is* abroad, she can't confirm... I think she *eventually* persuaded them to take he rmobile number instead of the home number as Default Contact Point, but it was a fight.
But screw ups like a double payment being taken, yes. Barclaycard were useless - coz their call centre was staffed by people with English skills inadequate for anything but the simplest queries. Once they were off script, they were lost.
Fortunately the company who'd made the initial error were quick to resolve it from their end.
My Tesco Platinum card has been blocked a few times(!), because they have a hair trigger policy. None of the blocks has been very long, and they're almost always because I've made a purchase over the 'Net. They block, and then ring.
The last couple of times, I've realised before they rang what was about to happen.
I did ring them up to tell them when I was about to go to Japan, just to keep them from blocking it the moment we landed. I also made a small purchase at Heathrow, and another at Narita, just to lay the right trail.
Personally, if given the option, I'd keep it this way.
I have, very occasionally, seen something a little strange on an upcoming statement and had to Google to work out what it could have been, since payee names aren't always obvious. The last time was this morning, the previous time a couple of years ago.
I was not charged for any of this - but they admitted it was their fault. Apparently they had lost quite a lot of data, and were watching all their accounts for trouble. Also, I have been with them since they started issuing credit cards,and with the bank since 1967 - the result of which is that one teller remarked that she had never seen an internal credit rating quite as good as mine. (I missed payment once in over 40 years.)
Edited at 2008-11-27 19:46 (UTC)
The total amount was less than $20AU on things like a Quantas teddy bear and some very cheap groceries. Most odd it was.