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Who are you? And who are you at work?

  • 17th Aug, 2006 at 1:04 PM
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Fascinating figures in the new Vodafone Working Nation study on how we change our identity at work. They coin the term 'identity-stressed' for people who have to change their personality, attitude, appearance or accent at work. Smaller companies (51-250 employees) are where people feel they have to change themselves the most; like a village, where everyone knows what you do but doesn't know you well enough to be forgiving, perhaps. But it happens in nearly all sizes of company and in every industry sector.

For a journalist who deals with a lot of PR people, this one is fascinating. "The industry sector most likely to play host to identity-stressed workers is media and marketing, where ten percent of respondents say they completely change their personality at work."

This makes sense for people in PR who are always representing a client as well as their own company so they're at two removes from being themselves. I know PR folk who let their hair down after hours, but I don't think I know anyone who completely changes their personality. But then maybe their work face would be so different that you'd never get to know someone enough to see their off-duty real face.

In general, people think sales, marketing and finance workers are most likely to change their persona; finance workers agree we've got them bang to rights but only 41% of media and marketing folk expect marketing people to have a false persona. So are the people changing their persona so good we don't even know?

A third of managers (in all fields) have seen someone take credit for another employee's work. 34% have seen an employee shift the blame for their mistakes. I wonder if it's the same third or if we're 66% back-stabbing glory-grabbers? Employees who have changed their personality for work are more likely to see that in action, but not much more; 65% of them have seen colleagues or managers let others take the blame for their mistakes as opposed to 46% overall.

Technology can give you a different personality to some extent. It's easy to be terse in email or cute in IM. Software can remind you not to cut people off the CC list or make it look like you're at the airport when you're down the pub. It's your own habits that make you a workaholic and technology can help you escape or mire you in it further depending on how you approach it. It looks like we change ourselves far more than our (non-medical) technology does.

Comments

[info]rowanf wrote:
17th Aug, 2006 12:25 (UTC)
Hmm. Interesting study. I have worked in jobs where you have to wear a mask but I can mostly say that I have sought and kept jobs where that isn't necessary. I find identity-stress particularly wearing and so am not willing to function where I can't be myself.
[info]lamentables wrote:
17th Aug, 2006 12:49 (UTC)
If accountants = finance workers, then I've never detected much discrepancy between people's in-work and outside-work identities. With the exception - in some cases - of clothes.
[info]marypcb wrote:
17th Aug, 2006 13:03 (UTC)
probably the whole financial industry. are city bankers wide boys at work? do the last few surviving bank clerks button themselves down at the counter? all those people auditing Enron and the like might have a different approach to their own money ;-) certainly the analysts who talked up shares of companies their business had other dealing with, in the dark days, probably don't sound so much like estate agents out of work hours...

I think it goes with a level of perceived control of your working life what you do, where and when you do it, who grades or rejects it and on what basis... the more in contrl people feel, the less they'd feel the need to put on an extreme work face?
[info]derb wrote:
18th Aug, 2006 06:57 (UTC)
There are two books I know of about this - The Managed Heart http://www.citeulike.org/user/virtualmoksha/article/781101 about US workers and a similar one about UK workers written I think by a Guardian columnist.

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